Customers will receive an email conformation once an order is placed. Once an order has been shipped, the customer will receive a confirmation email with their UPS tracking number.
Orders are processed Monday through Friday excluding all major holidays. Orders received after 12pm (Pacific) will be processed the following business day.
Changes or Cancellations to Orders
If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to [email protected] and we will do our best to accommodate your request. Once the order has been processed and shipped the purchase cannot be cancelled or modified.
If a customer refuses any shipments from Camtech Custom the customer will remain responsible for all of the original shipping and handling charges, as well as all of the costs associated with returning the package to Camtech Custom. These charges will be deducted from the customer’s merchandise refund.
Where We Ship To
We ship to all 50 states, and the District of Columbia. We do not ship to P. O. boxes.
We accept VISA, MasterCard and Discover. Credit Cards are processed through Camtech Custom.
We take great pride in our reputation for quality and workmanship. We carefully inspect each piece before it is shipped and each item is packaged for maximum protection to prevent damage during shipping. If you receive an item damaged – you must notify us within 48 hours of receipt of your order to report the damage.
If for any reason you are dissatisfied with your purchase, we’ll assist you with a prompt refund or exchange on all full price (non sale) items that have not been worn, damaged or otherwise altered within 30 days of the ship to date. All returns will be charged a 20% restocking fee. Refunds will be credited in the same form as the original payment type. Shipping charges are not refundable.
No refunds will be issued for returns over 30 days from the ship to date.
The original shipping and handling charges are not refundable, and you will be responsible for the return shipping costs. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
How to Return/ Exchange
Obtain Authorization by emailing us at [email protected]. Please include your Invoice# and the reason for return or exchange. For an exchange please be sure to indicate the part you want. An authorization document will be sent to you.
Package the item for return in the same (or like) packaging that your purchase was received in. We are unable to issue refunds for items lost or damaged due to unsecured packaging.
Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
Be sure to enclose a copy of the Authorization document along with the item in the box.
ALL Returns must be shipped to:
818 B. Central Ave.
Summerville, SC 29483
Camtech Custom is committed to protecting your privacy and developing technology that gives you the most powerful and safest online experience. This Statement of Privacy applies to the Camtech Custom website and governs data collection and usage. By using the Camtech Custom website, you consent to the data practices described in this statement.
Security of your Personal Information
Camtech Custom secures your personal information from unauthorized access, use or disclosure. Camtech Custom secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Our SSL certificate is provided by McAfee.
Collection of your Personal Information
Camtech Custom collects personally identifiable information, such as your e-mail address, name, addresses, or telephone number.
There is also information about your computer hardware and software that is automatically collected by Camtech Custom and the marketing partners of Camtech Custom (Google Analytics, Stingray Branding, and other third-party marketing companies). This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Camtech Custom to provide general statistics regarding use of the Camtech Custom website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Camtech Custom public message boards, referral systems, or other information input systems this information may be collected and used by others.
Camtech Custom encourages you to review the privacy statements of Web sites you choose to link to from Camtech Custom so that you can understand how those websites collect, use and share your information. Camtech Custom is not responsible for the privacy statements or other content on websites outside of Camtech Custom owned/operated websites.[/accordion]
Use of your Personal Information
Camtech Custom collects and uses your personal information to operate the Camtech Custom website and deliver the services you have requested. Camtech Custom also uses your personally identifiable information to inform you of other products or services available from GBN and its affiliates. Camtech Custom may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Camtech Custom does not sell, rent or lease its customer lists to third parties. Camtech Custom may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Camtech Custom may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Camtech Custom, and they are required to maintain the confidentiality of your information.
Camtech Custom does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Camtech Custom keeps track of the websites and pages our customers visit within Camtech Custom, in order to determine what GBN services are the most popular. This data is used to deliver customized content and advertising within Camtech Custom to customers whose behavior indicates that they are interested in a particular subject area.
Camtech Custom websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Camtech Custom or the site; (b) protect and defend the rights or property of GBN; and, (c) act under exigent circumstances to protect the personal safety of users of Camtech Custom, or the public.
The Camtech Custom website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Camtech Custom pages, or register with Camtech Custom site or services, a cookie helps Camtech Custom to recall your specific information on following visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Camtech Custom website, the information you previously provided can be retrieved, so you can easily use the Camtech Custom features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Camtech Custom services or Web sites you visit.
Camtech Custom welcomes your comments regarding these policies. If you believe that Camtech Custom have not adhered to these policies, please contact our security and web company at [email protected].
Updated February 2017. All Rights Reserved.